Absolutely. Every product on our shelves comes from National Drug Authority (NDA)-licensed distributors. You can verify any medicine using the NDA registration number printed on the pack. Our pharmacists are happy to show you how — it takes less than a minute. We proudly display our NDA operating license in every branch. For more about our quality promise, visit our home page.

Yes. Walk into any Given Pharmacy branch for blood pressure checks, blood sugar (glucose) testing, and malaria rapid diagnostic tests. Results are immediate and confidential. No appointment is needed, and most checks are free or very low‑cost. Our pharmacist will explain your numbers clearly and let you know if you should see a doctor.

Absolutely. We know some health concerns are personal. Every branch has a private consultation area — just ask at the counter for a quiet word. Whether it’s about family planning, a sensitive symptom, or medicine side effects, your conversation stays confidential. Our pharmacists listen without judgment.

For prescription‑only medicines, yes — a valid doctor’s prescription is required by law, and our pharmacist will review it carefully. For common over‑the‑counter items like pain relief, cough syrups, or first aid supplies, you can buy them without a prescription. If you’re unsure, ask our staff; they’ll guide you and tell you honestly if you need to see a doctor first.

Children’s doses are very different from adults’. Always speak to our pharmacist before giving any medicine to a child. We’ll check the correct dose based on weight and age, and recommend paediatric‑specific formulations when available. Never guess — a small error can be harmful. We stock a wide range of mother‑and‑child products and are always happy to advise.

For safety reasons, we cannot accept returns or exchanges on medicines once they’ve left the pharmacy, unless there has been a dispensing error. Please check your medication at the counter before you leave. If you ever have a concern, speak to the branch pharmacist immediately — we’ll make it right.

It depends on the medicine and how close you are to the next dose. Don’t double‑dose to catch up. If you realise within a few hours, you can usually take the missed dose. If it’s nearly time for your next one, skip the missed dose. Call or visit us, and our pharmacist will give you specific advice based on your prescription — we’re happy to guide you.

All 7 branches across Kampala, Jinja and Mbale are listed on our home page] with full addresses, phone numbers, and operating hours. You can also simply search “Given Pharmacy near me” on Google Maps to find the closest location and get directions. For a full overview of our services, see our services page.

Children’s doses are very different from adults’. Always speak to our pharmacist before giving any medicine to a child. We’ll check the correct dose based on weight and age, and recommend paediatric‑specific formulations when available. Never guess — a small error can be harmful. We stock a wide range of mother‑and‑child products and are always happy to advise.